What are franchise fees and why do I have to pay them?
Franchise fees are fees that local governments charge an entity for their use of the public rights-of-way. As is the case in Hoover, franchise fees are typically computed as a percentage of the entity’s gross revenues within the local government’s jurisdiction. Thus, franchise fees are, in some respects, similar to business license fees. They differ, however, in that other area businesses do not disclose their license fee charges on customer statements and store receipts when a consumer purchases a good or service from that business. Cable companies are allowed by federal law to itemize their franchise fees on cable customer statements.

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1. Which cable television companies currently provide service in the City of Hoover?
2. What services can I get from the cable companies in Hoover?
3. How much does the cable company charge for cable services in Hoover?
4. I’m having trouble with my cable services - how can I get them resolved?
5. How can I contact the cable company to request service or assistance?
6. My cable company is not providing good service and is not responding to my service needs - can the City of Hoover do something about that?
7. Why does Hoover let the cable companies keep raising their rates?
8. What are franchise fees and why do I have to pay them?
9. What is a franchise agreement?
10. Who regulates the cable companies - does the City of Hoover?
11. Why can’t city officials get some cable competition in Hoover?
12. Why do city officials allow a cable monopoly to exist in Hoover?