I’m having trouble with my cable services - how can I get them resolved?
Please try contacting your cable company first. Your cable company is required to restore cable service outages that affect large service areas within 24 hours after they receive their first notification of the problem. Troubles that impact small service areas or just one home might take longer. Of course, you will not really know the extent that the service area is affected so it is recommended that you call your cable company’s customer service number whenever a problem occurs.

Show All Answers

1. Which cable television companies currently provide service in the City of Hoover?
2. What services can I get from the cable companies in Hoover?
3. How much does the cable company charge for cable services in Hoover?
4. I’m having trouble with my cable services - how can I get them resolved?
5. How can I contact the cable company to request service or assistance?
6. My cable company is not providing good service and is not responding to my service needs - can the City of Hoover do something about that?
7. Why does Hoover let the cable companies keep raising their rates?
8. What are franchise fees and why do I have to pay them?
9. What is a franchise agreement?
10. Who regulates the cable companies - does the City of Hoover?
11. Why can’t city officials get some cable competition in Hoover?
12. Why do city officials allow a cable monopoly to exist in Hoover?